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March 10.2025
3 Minutes Read

How COVID-19 Created a Lasting Supply Chain Void in the Automotive Industry

Businessman analyzing data on COVID-19 supply chain void in the automotive industry.

COVID-19's Lingering Impact on Used Vehicle Supply

The COVID-19 pandemic has left a profound mark on the global automotive supply chain, driving significant disruptions. While immediate issues like factory shutdowns and raw material shortages were apparent, a more subtle but equally impactful consequence has emerged: a lasting void in the supply of used vehicles. As we delve deeper, it becomes clear that this void is not simply a fleeting annoyance but a cornerstone of ongoing operational challenges facing dealerships today.

Emerging Trends: The Gap in Used Vehicle Availability

Rentals and lease cycles have been particularly affected, leading to a significant depletion in the inventory of high-quality used cars. Traditionally, rental companies operate on a predictable cycle, acquiring new vehicles and auctioning off older ones. However, the pandemic caused a dramatic halt in acquisitions during 2020 and 2021. Fast forward to today, and dealerships are confronted with a stark reality: the vehicles that should have entered the used market simply do not exist. With this shortage, prices for used cars have skyrocketed, sparking fierce competition among dealers to not only acquire stock but also to remain profitable.

Rental and Lease Markets: A Broken System

The reliance on ex-rental vehicles has been disrupted, creating a gap that compounds the struggle. Rental agencies, which usually buy large volumes of vehicles, paused purchases entirely as consumer demand plunged during the pandemic. This has led to a scarcity of low-mileage, well-maintained vehicles that once fed the used car market. Additionally, the decline in new lease agreements, aggravated by consumer uncertainty during the pandemic, has exacerbated the situation, causing a backup in inventory that dealers are compelled to manage without the typical flow of lease returns.

The Ripple Effect of the Supply Chain Void

The void in the used vehicle market is not merely an anomaly; it has created widespread repercussions. For instance, the rise in competition for limited vehicle stock has elevated prices substantially. Between 2020 and 2021, the average used car price surged 34%, a trend that shows no signs of reversal as inventory remains low. As dealerships scramble to maintain their stock, many are resorting to private sellers, trade-ins, and alternative sources, often at inflated costs that can affect financing scenarios for consumers. In this context, understanding the nuances of used car financing and current interest rates becomes crucial for both dealers and potential buyers.

Strategies for Navigating the Current Market

In light of these challenges, dealerships are re-evaluating their sourcing strategies, pricing models, and partnerships. By expanding sourcing channels beyond traditional databases and enhancing refurbishing efforts for existing inventory, dealerships can maintain competitiveness in this strained market. Meanwhile, understanding the best strategies for finance rates, such as securing low interest rates on used car loans, will empower customers and elevate their purchasing capabilities during these tumultuous times. Tools such as used car loan calculators may provide valuable insights into available financing options, guiding financial decisions.

Looking Ahead: What Comes Next?

As the recovery principles continue to evolve, it’s crucial for dealerships to acknowledge not only the immediate impact but also the long-term implications of the supply chain void initiated by the pandemic. The automotive landscape is shifting, and those that adapt to these new conditions will find opportunities for growth and resilience. While the automakers race to address chip shortages and production delays, understanding how to overcome the challenges posed by reduced used car inventory will remain pivotal. The rising competition and altered consumer behaviors post-pandemic necessitate a fresh outlook on market strategies and financing nuances.

In essence, as the automotive industry grapples with the ongoing consequences of COVID-19, a deeper understanding of the complexities of used vehicle supply and financing options will be essential for both dealerships and consumers preparing for future transactions. To thrive, staying informed about current financing rates and understanding the changing landscape of auto loans is crucial.

Dealerships must remain proactive, reviewing their strategies to secure inventory and offering competitive financing solutions while enriching customer engagement. The landscape may have changed, but with the right strategies in place, dealerships can navigate these turbulent waters effectively.

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02.02.2026

Rethinking F&I Metrics: Why the PVR Approach is Misleading

Update Why Profit Per Vehicle Retail (PVR) Isn't All It Seems When it comes to measuring finance and insurance (F&I) performance in car dealerships, one term often stands out: Profit Per Vehicle Retail (PVR). It generates a sense of comfort, providing a simple metric that seems to capture profitability at a glance. However, this simplistic measure can be misleading. It not only oversimplifies complex dealership dynamics but can create a false sense of success when underlying issues might be at play. Understanding the Limitations of PVR PVR may appear straightforward, but it doesn't capture the multifaceted nature of dealership performance. For instance, it fails to differentiate profit sources such as vehicle sales versus profits from finance reserves. A high PVR could be artificially inflated by a dealership pushing customers towards expensive F&I products, often at the expense of their trust and satisfaction. Additionally, PVR neglects key factors like customer retention and transaction efficiency. As Paul Brown points out, extending time spent in F&I offices can harm customer experience, crucial for building long-term relationships. A renewed focus on metrics that foster customer satisfaction can yield a more accurate understanding of F&I effectiveness. Key Metrics to Track for a Holistic View Instead of relying solely on PVR, dealerships should focus on a variety of other metrics that collectively provide a clearer picture of F&I health: Products Per Deal (PPD): This measures the average number of F&I products sold per transaction, highlighting the team's ability to create value across diverse deal types. Product Penetration Mix: By tracking penetration rates for various products, dealerships can identify strong sellers versus products needing improvement. Profit Per Financed Retail Unit: Breaking down profit sources helps dealerships understand the stability of their financing strategies. The Importance of Structure in F&I Departments Successful F&I departments operate on structured processes developed collaboratively with team input, as emphasized by experts in the field. Structure ensures consistency in customer interactions, which can significantly enhance overall performance metrics. A well-crafted process not only promotes accountability but also fosters a positive customer experience, which is critical to retaining clients. Additionally, structured training programs, such as the "Road to F&I Black Belt," prepare F&I managers to execute tasks proficiently while understanding the reasoning behind each step. This knowledge empowers them to facilitate transactions that leave customers feeling satisfied and excited about returning for future purchases. Customer-Centric Metrics That Drive Profitability To further bolster F&I metrics, dealerships should consider focusing on customer-centric metrics. For instance, calculating Customer Lifetime Value (CLV) provides insights into long-term profitability. Understanding how much a customer contributes over their lifetime can guide dealerships toward initiatives that enhance retention and promote additional sales. Preparing for the Future of F&I As the automotive market evolves, dealerships investing in knowledge about F&I practices will have a competitive advantage. Embracing digital business models will streamline operations and improve customer experiences. Whether it’s adapting to new financing options or broadening product offerings, staying ahead of trends is key in the increasingly digital landscape. In conclusion, rather than relying solely on PVR, dealerships that adopt a more holistic view incorporating multiple performance metrics will better understand their F&I operations. This comprehensive approach will enable them to build trust, enhance customer satisfaction, and ultimately increase profitability in a sustainable manner.

01.02.2026

Unlocking the Secrets: 8 Strategies to Strengthen Fintech Alliances

Update Navigating the Evolving Landscape of Fintech Partnerships In today’s fast-paced financial ecosystem, bank-fintech collaborations are more critical than ever. As technology continues to transform consumer expectations, it is essential for car dealership owners and general managers to understand how these alliances operate and how they can benefit from them. With fintechs bringing innovative solutions to traditional banking models, understanding the intricacies of these partnerships can help dealerships enhance their customer offerings and operational efficiencies. Understanding the Importance of Strategic Goals To forge successful fintech alliances, aligning objectives is paramount. Both banks and fintechs must engage in thorough discussions to ensure their goals resonate. For instance, a car dealership may benefit greatly if a partnered fintech specializes in automotive financing options, streamlining the loan process for used car sales or improving credit acceptance rates. Prioritizing Compliance and Risk Management While innovation drives the fintech revolution, compliance with safety and regulatory standards is vital. A solid understanding of risk management frameworks will protect both banks and fintechs from potential pitfalls. For dealerships, working with fintechs committed to regulatory adherence offers customers a secure environment to explore financing options, significantly enhancing consumer trust. Effective Communication: A Foundation for Success Open communication channels are vital for a thriving partnership. Regular meetings and updates can adjust strategies as needed, ensuring that both parties remain aligned throughout the partnership's lifecycle. This ongoing dialogue not only addresses immediate operational issues but also reinforces long-term goals, allowing dealerships to stay nimble in responding to market demands. Leveraging Technology for Seamless Collaboration Integrating cutting-edge technology is a cornerstone of successful bank-fintech partnerships. Utilizing Application Programming Interfaces (APIs) can facilitate seamless integration of banking services into dealership operations, allowing real-time updates for financing terms or loan approvals. This efficiency can reduce waiting times for customers, significantly enhancing their buying experience. Addressing Potential Challenges in Partnerships Fintech collaborations do not come without challenges. Issues like data security, cultural differences, and scalability must be anticipated and managed. For example, understanding that fintechs often prioritize speed and adaptability, while banks may lean towards caution and compliance, can help dealerships navigate potential conflicts when implementing new technologies or processes. Concluding Thoughts By harnessing the strengths of fintech alliances, car dealerships can navigate a rapidly changing automotive market. These collaborations, when guided by clear objectives and open communication, can yield innovative solutions tailored to consumer demands, especially in used car sales and financing options. Embracing this fintech evolution is not just beneficial but essential for long-term growth and consumer satisfaction in the automotive sector. Learn how to implement these strategies effectively at your dealership today to secure your competitive edge!

12.20.2025

Auto Lenders and Dealers Face Stricter Regulations: What’s Next?

Update Stricter State Regulations on Auto Financing: What to Expect With the recent appointment of Rohit Chopra, the former director of the CFPB, to a new role focusing on consumer protection, both auto dealers and lenders should brace themselves for heightened scrutiny from state regulators. Chopra’s previous tenure was marked by an aggressive approach to consumer protections, and now he’s set to advise state attorneys general on specific policies that need to be enacted. Auto finance professionals may find themselves navigating a landscape increasingly characterized by consumer rights advocacy. The Growing Role of State Attorneys General The Democratic Attorneys General Association (DAGA) is stepping forward to assert control over consumer protection practices, as Chopra’s working group aims to craft actionable policy recommendations regarding various sectors, including auto financing. This move coincides with a broader trend where state AGs are becoming the primary defenders of consumer protections, particularly at a time when federal oversight has waned. Expect a marked increase in legislation targeting deceptive practices in auto financing, which could include more stringent oversight of lending rates and consumer disclosures. Why Car Dealership Owners Should Care For car dealership owners, understanding these shifts in regulatory focus isn’t just about compliance; it’s about protecting your business. Heightened enforcement could lead to increased audits, stricter terms for loans, and a demand for transparency in all customer interactions. With potential new laws on the horizon, dealerships must prioritize compliance to avoid hefty fines and reputational damage. Mapping the Future: Regulatory Strategies and Compliance The strategies being developed by Chopra and his team focus not only on existing problems but also on anticipating future challenges. For example, dealerships will need to be aware of potential regulations regarding “junk fees” and how these could impact their pricing strategies. As Chopra emphasizes the importance of lower evidentiary hurdles for private actions, consumers may feel empowered to challenge unfair practices, thus elevating the need for dealerships to establish robust compliance measures. Actionable Insights to Safeguard Your Dealership To navigate this shifting landscape, dealers should: Review Finance Practices: Ensure all financing offers are transparent and comply with potential new regulations. Implement Training Programs: Equip your staff with knowledge of consumer rights and the importance of ethical selling practices. Strengthen Relationships: Work collaboratively with local attorney general’s offices to stay informed about upcoming regulatory changes. Being proactive in these areas not only positions dealers for compliance but also enhances customer trust, potentially increasing sales and fostering long-term loyalty. As the auto financing landscape continues to evolve amid these regulatory changes, staying informed and responsive will be essential for success. Engage with your local legal experts to understand these shifts and explore effective ways to maintain compliance while advancing your dealership’s objectives.

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