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December 30.2025
3 Minutes Read

Meet Mary Leigh Phillips: Transforming Auto Finance Industry Dynamics

Auto finance industry leadership news subscription banner.

Mary Leigh Phillips: A Visionary Leader in Auto Finance

In the ever-evolving landscape of auto finance, Mary Leigh Phillips stands out as the serene captain steering the ship at Bridgecrest and DriveTime. Her recent recognition as the 2025 Auto Finance Executive of the Year serves as a testament to her innovative leadership and relentless pursuit of excellence.

The Journey of Constant Learning

Phillips believes in the power of learning from diverse sources, whether they be colleagues, family, or customers. This commitment to constant education has not only shaped her own career but has also propelled Bridgecrest to success. With a portfolio exceeding $25 billion and over 1.4 million customers, her direction has redefined auto financing as we know it.

Technology and Customer Experience: A Modern Approach

As technology continues to reshape industries, Phillips emphasizes its importance in enhancing customer experience. "Improvements in data availability and automation have transformed how we interact with customers," she remarks. Today’s auto finance landscape offers quicker, more efficient processes. For instance, customers can now receive financing terms for vehicles in just a matter of seconds, a feat unimaginable two decades ago.

Sustaining a Caring Culture

Beyond numbers and technology, what truly drives the success of Phillips’s leadership are the values she instills in her team. At DriveTime, a focus on nurturing talent is evident. "We’re not just selling cars; we’re providing opportunities for growth and better lives for our employees and customers alike,” Phillips asserts. This human-centered approach fosters a family-like atmosphere where team members look out for one another while driving the company’s mission forward.

Challenges and Shared Success

Every industry faces hurdles, but Phillips remains undeterred. She underscores the importance of thought-sharing among her team, balancing between empathy and accountability. “Navigating the complexities of auto finance means constantly facing changes and challenges, but together, we flourish,” she states.

Looking Ahead: The Future of Auto Finance

With a roadmap focused on innovation, Phillips is not only addressing current trends but is also paving the way for future opportunities within the auto financing sector. As we step into a new era, she speaks passionately about embracing changes that align with shifting consumer behaviors and preferences.

Phillips’s journey exemplifies strong leadership and a commitment to excellence in auto finance. For those within the industry—especially car dealership owners and general managers—her insights highlight the importance of adapting to change and fostering a supportive environment. As the auto finance world evolves, one must take heed of the key lessons Phillips offers: stay curious, embrace technology, and prioritize team culture.

As a leader, Phillips's advice rings true—“Say yes to every opportunity that comes your way.” This philosophy not only shapes careers but transforms the entire industry.

Call to Action

As the auto industry continues to innovate, stay informed and ready to adapt. Whether you're a dealership owner looking to enhance your operational strategies or simply curious about the future of auto financing, engaging with leaders like Mary Leigh Phillips can provide the insights needed for success.

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01.13.2026

Exploring the Rise in Used EV Values: Opportunities for Dealers

Update Understanding the Current Trends in Used Electric Vehicle Values In January 2026, the landscape for used electric vehicles (EVs) took a notable turn, with values increasing by 2.4%, according to a recent report from Auto Finance News. This rise contrasts sharply with the challenges seen in the previous months, especially as used EVs experienced pronounced drops in value towards the end of 2025. The used EV market's recent price growth reflects a complex interplay of factors, including inventory replenishment and renewed buyer interest. After a period of declining prices, driven by aggressive manufacturer incentives for new vehicles, the addition of fresh stock to dealer lots may give buyers a wider range of options and better negotiating power when purchasing used EVs. Analyzing Previous Declines and Present Opportunities Throughout December 2025, used EV values experienced a sharp decline of about 2% as demand waned due to the ending of tax incentives for clean vehicles. According to analysis from Percayso Vehicle Intelligence, this downturn placed used EVs at a disadvantage compared to internal combustion engine vehicles, which only saw marginal price fluctuations. One notable aspect of used EV values in December was the disproportionate price drop compared to hybrids and gasoline cars. While hybrid prices fell by around 1%, EVs faced a correction that highlighted a dramatic shift in market conditions. For dealers, this meant revising stock strategies and pricing in light of these market fluctuations. The Competitive Edge: Boosting Your EV Sales Strategy As we look toward the future, dealership owners and managers must consider how to leverage the shifting values of used EVs to their advantage. With potential for negotiation thanks to an influx of options, buyers may feel more inclined to explore the used EV market. The key for dealers lies in offering clear pricing strategies and highlighting the benefits of purchasing used EVs over new ones, especially in an era of high inflation and tighter budgets. Strong marketing messages can address the growing consumer interest in environmental sustainability, combined with cost savings associated with used EV ownership. Incorporating digital channels to reach this eco-conscious demographic may significantly impact sales strategies, especially as demand for affordable green vehicles rises. Conclusion: Is Now the Right Time to Invest in Used EVs? Clearly, the market for used electric vehicles is poised for an interesting year ahead. For car dealership owners and managers, understanding the complexities of valuation fluctuations is essential. Keeping abreast of market changes and adjusting sales strategies accordingly will be key in maximizing sales outcomes. As 2026 unfolds, the potential for increased EV sales is tied to ongoing consumer trends and inventory levels. Engaging with local auto body shops for repairs might also make sense for dealers aiming to enhance the appeal of their used inventory. By investing in car body repairs, dealerships can ensure that the vehicles presented to buyers are in top condition, thereby enhancing their sellability.

01.12.2026

What DOJ Subpoenas for the Fed Mean for Car Dealership Financing

Update Understanding the Subpoenas: What They Mean for the Federal Reserve Recently, the Federal Reserve was served with subpoenas from the Department of Justice, an event that sparked significant discussion within financial and regulatory circles. This unexpected legal action stems from Chairman Jerome Powell's testimony during a congressional hearing in June, where he faced scrutiny over the Fed's policy decisions and broader implications for the financial markets. The Broader Impact on Financial Oversight The subpoenas signal a noteworthy shift in oversight mechanisms affecting governmental agencies. Increased scrutiny on federal institutions like the Fed raises essential questions about accountability and transparency in financial practices. Dealership owners may need to understand how this could indirectly affect auto financing and related regulatory activities that influence their operations. Regulatory Trends in the Automotive Industry As the Federal Reserve navigates these challenges, the automotive sector is also experiencing regulatory pressure, notably concerning compliance and consumer protection. Car dealerships must remain aware of evolving regulations to ensure adherence while maintaining customer trust and operational integrity. Implications for Car Dealership Financing As regulatory frameworks tighten, the landscape of auto financing may change. Dealership owners should prepare for potential shifts in interest rates and loan approval processes. Keeping abreast of developments, including how the Fed's decisions could ripple through auto loans and financing conditions, is critical for managing sales strategies effectively. Actions Dealership Owners Can Take Now Given these developments, it's essential for car dealership owners to stay informed about the Fed's actions and understand their implications for lending. Engaging with financial professionals and compliance experts will ensure that the dealerships are prepared for any operational impact. Additionally, it may be prudent to review loan structures and financing options to provide resilience during uncertain monetary policy shifts. Conclusion As the Federal Reserve stands firm amidst legal inquiries, it serves as a crucial reminder for auto industry stakeholders to be adaptive and proactive. By understanding upcoming trends and regulatory pressures, car dealership owners can better prepare for the future landscape of automotive financing.

01.10.2026

Understanding the Dip in Used Car Sales: What Dealerships Need to Know

Update Used Car Sales Dip as Supply Builds: A Closer Look The used car market is experiencing a notable shift, with sales dipping by 1% recently amid a growing supply of vehicles. This trend is crucial for car dealership owners and managers to understand, as demand fluctuations significantly influence pricing strategies and inventory management. Current Market Dynamics: What This Means for Dealers As demand for used cars wanes, factors like high auto loan interest rates, which have hovered around 10% recently, are influencing buyer behavior. According to industry insights, the slight decrease in sales, although minor, suggests potential challenges for dealerships to navigate. Many are left pondering how to sustain profitability in a market where interest rates deter prospective buyers from financing used vehicles. The high prices witnessed during the pandemic have also started to retract, with average used car prices falling significantly from their peaks. What Lies Ahead: Future Predictions for Used Car Prices Experts predict that while the current decline in used car sales may seem alarming, it paves the way for a more balanced market. Predictions indicate that if interest rates stabilize, demand for used cars could rebound as affordability increases. Cox Automotive forecasts a potential uptick in demand by mid-year if prices continue to drop, which reflects a significant shift from the soaring values seen during the pandemic. It’s anticipated that vehicle prices may decline further as manufacturers increase new vehicle inventories, thereby rejuvenating consumer interest in both new and used cars. Understanding the Importance of Loan Rates in Sales Performance In an environment where cash is king, car dealerships must be acutely aware of the impact of loan rates on consumer purchasing decisions. As financial analysts frequently assert, higher interest rates correlate with decreased sales volume, particularly among lower-income buyers who are traditionally more reliant on financing. With nearly 84% of new car sales financed yet only about 40% of used sales, it's essential for dealership managers to strategize effectively around financing options available to their customers. Actionable Insights: How Dealerships Can Adapt To maximize sales and improve customer engagement in light of these trends, dealerships should consider optimizing their financing options. This could involve offering lower down payments or flexible financing plans to entice buyers despite their reluctance caused by high loan rates. Highlighting online platforms for used car sales can also broaden reach and attract tech-savvy customers looking for the best deals. Moreover, keeping an eye on auto body repair costs and quotes available online can assist customers in understanding overall car affordability when budgeting for pre-owned vehicles, further enhancing customer satisfaction and retention. Despite these challenges, the evolving landscape can also unveil new opportunities for dealerships willing to adapt. Being proactive in managing inventory and understanding market trends can create a competitive edge and allow owners to navigate these fluctuations successfully. With a solid strategy in place, dealerships can not only weather the storm but also thrive as the market stabilizes.

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